| Reservation
FAQ's - Answers |
Q:
1. What currency is the fare price quoted in and what is our
billing currency?
A: The fare price displayed on the flight search result
is the billing currency that you will be billed in. We have
included a currency converter which allows you to preview
the fare in your desired currency. Please note that this conversion
tool is reference purposes only and you will be billed in
the billing currency as indicated which is the New Taiwan
Dollar NTD.
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Q:
2. Are the departure and arrival times shown in each city's
local times?
A: Yes, all the times shown are in local times in each
respective city.
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Q:
3. Can I make a booking for and on behalf of someone else?
A: Yes, you are allowed to make a booking and payment
on behalf of another passenger. For payment on behalf of a
third party we will require the credit cardholder to authorize
payment on behalf of traveling party by completing and signing
the Credit Card Authorization Form and return to us via e-mail
or fax. There is no need for the passenger to present the
credit card upon check in.
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Q:4. How do I make flight bookings for
an infant(s)?
A: Flight booking for infant/s cannot be processed online.
Please contact a WHOSE Travel representative for assistance
or send an e-mail to flights@whosetravel.com
and provide the following information:
- Your booking reference number of the adult passenger
- Name of the infant as shown in passport
- Date of birth
Definition
of a "Infant passenger": A child that is below 2
years of age at time of traveling (Complete Journey) without
occupying a seat, and must be accompanied by an adult passenger.
If the infant turns two years old during the travel period,
i.e. before you use the return journey of your flight, the
infant must travel on a child's fare. Also take note that
infant passenger is not allocated a seat and must travel on
the adult's lap.
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Q:
5. Do I need to reconfirm my flights?
A: Reconfirmation is not required by most airlines. However,
we strongly recommend that you reconfirm your flights directly
with the airlines at least 24 hours prior to your departures.
This is to ensure that you are aware of any changes by airline
if any, such as change of departure / arrival times, flight
numbers, or terminal.
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Q:
6. Can I cancel my flight reservation?
A: If just a reservation has been made with us and
your ticket has not yet been paid for and issued your reservation
can be canceled at anytime for no charge. If you have already
issued your airline ticket below for the FAQ's about "
Can I cancel my issued airline ticket?"
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Q:
7. Can I cancel my issued airline ticket?
A: Cancellation may be permitted. It depends on the
fare conditions of the airline that issue your ticket, some
tickets are not refundable.
For tickets
that are refundable please contact a WHOSE Travel representative
for assistance.
Cancellation
must be made at least 24 hours prior to your scheduled flight
departure date. If Cancellation is permitted by airline it
is subject to airline penalty fee and our administrative fees.
If you were issued a paper ticket it must be returned to our
office as soon as possible in order for us to apply for a
refund.
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Q:
8. Do I have to use my names as shown in my passport
for a flight booking?
A: Yes, in order for your flight ticket to be valid
the names appeared on your flight ticket must match your passport
names. Your middle name(s) can be omitted or included as the
maximum name space for an air ticket is limited to 29 characters
including your title.
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Q:
9. What should I do if the name on my ticket is different
than my passport name?
A: You must immediately contact a WHOSE Travel representative
and advice us of the changes. If the airline allows for the
name change it is subject to an airline penalty fee and our
administrative fee and a copy of your passport may be required.
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Q:
10. Will all of my traveling companions be seated together
during our flights?
A: Airlines will usually try to seat all members of
the traveling party within a single booking reference together.
However, it is advisable to contact the airlines concerned
to request for pre-seating arrangements. If your booking has
been made separately, you may wish to check-in together at
the airport and inform the check-in staff of your seating
preference.
You are also welcome to contact a WHOSE travel representative
to help you make the arrangement. Please note that seat requests
are not guaranteed and will be on request basis only.
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| Ticketing
FAQ's - Answers |
Q:
1. What is an Electronic Ticket (e-ticket)?
A: An e-Ticket (electronic ticket) is a number given
to passenger in place of a paper ticket. Unlike a paper ticket
that must be presented to check-in staff at the airport passengers
with an e-ticket passengers are only required to show this
unique confirmation number at the airline counter to get a
boarding pass. The passenger also has the option to carry
airline PNR (passenger name record) number if the reservation
has been processed electronically. Although
a print out is not required it is advisable to bring along
a printed copy of your e-ticket for faster check-in process
.
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Q:
2. When and how will I get my ticket?
A:
Your e-ticket will be e-mailed directly
to your e-mail address once we have confirmed your payment.
If your payment has been made after business hours we will
get your e-ticket e-mailed the next business day.
If
you come directly into our office with payment we will issue
your ticket and print it out for you while you wait. If you
are able to give us some notice before coming into our office
we can have your ticket issued and prepared in advance so
you will have less of wait.
In
the occasional case that we must issue a paper ticket we will
arrange to have it delivered by express registered mail to
the address that you provide us with, this is usually overnight
any where in Taiwan.
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Q:
3. What age is considered a Child?
A: A child that is over 2 years of age and less than
12 years of age at the time of traveling (Complete Journey).
If the child turns twelve years old during the travel period,
i.e. before you use the return journey of your flight, the
child must travel on a adult's fare.
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Q:
4. What age is considered a Infant?
A: A child that is below 2 years of age at time of
traveling (Complete Journey) without occupying a seat, and
must be accompanied by an adult passenger. If the infant turns
two years old during the travel period, i.e. before you use
the return journey of your flight, the infant must travel
on a child's fare. Also take note that infant passenger is
not allocated a seat and must travel on the adult's lap.
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Q:
5. Where is the WHOSE Travel office?
A: Click here to see more details and directions to
locate our office: WHOSE
Travel Location
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Q:
6. Are all my airport taxes and surcharges included in the
cost of my ticket?
A:
All collectable taxes and surcharges are included in the cost
of your tickets. However, some local taxes and surcharges
in some countries that cannot be collected with the ticket
must be paid at the departure point in their local currency.
To find out more information on locally paid airport tax or
departure tax by destination follow this link: http://travelcentre.iata.org
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Q:
7. What should I do if I want to make changes to my ticket?
A: Contact a WHOSE Travel Representative for assistance.
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Q:
8. What does it mean when a flight number has one airline's
name but the flight is actually operated by another airline?
A: It means that both airlines have a code-sharing
agreement with each other to transport each others passengers
from both airlines.
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Q:9.
Do I need to change my ticket as a result of flight schedule
change?
A: Normally, you are not required to change your ticket
due to a flight schedule change. In the case of a change in
the routing of your flights a new ticket may be required and
a WHOSE Travel representative will contact you.
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Q:
10. What should I do if I cannot travel on the day of my departure?
A: You must notify the airlines directly or inform
our office to cancel or reschedule your flight(s) at least
4 hours prior to your flight departure time to avoid a no-show
penalty fee implemented by carriers. Please note that some
tickets do not allow a refund or change of flight, and such
a ticket would be considered Null, Void and Invalid. Other
tickets may incur additional charges for use at dates or times
other than your original ticketed flight dates.
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Q:
1. How can I pay for my flight
booking?
A: We
accept the following methods of payment for all purchases
- Cash - Credit card (Visa or MasterCard) - Bank Deposit -
this can be made from any bank in Taiwan. For more detailed
information on payment procedures
click here
**Please note
that fares and taxes are not guaranteed until full payment
has been received.**
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Q:
2. Is a bank deposit considered a cash payment?
A: Yes
it is. If yo make a deposit into our account from any bank
in Taiwan it will be considered a cash payment and the cash
discounted cost that we offered is applicable.
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Q:
3 Does WHOSE Travel accept credit cards for payment?
A: Yes we do, we accept both Visa or Mastercard. However
our discounted cash cost would not be applicable if payment
is made by credit card.
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Q:
4. Does the person paying by
credit card also have to be on the same flight?
A; No they
don't, a third party can pay for your flight by credit card
and they don't have to be on the same flight nor does the
credit card have to be produced upon check in.
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Q:
5. Why is the fare amount printed on my ticket different
from the amount I paid?
A: Airline ticket has to be issued in accordance to
airlines' ticketing requirements, therefore the fare amount
printed on your ticket may be different from the actual fare
amount you have paid.
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Q:
6. How do I get my refund on a unused ticket?
A: Ticket refunds are subjected to the terms and conditions
of the ticket purchased. If a ticket is refundable a refund
will be applied for at your request and is subject to the
handling fees of WHOSE Travel and the applicable Airlines'
refund fees that they charge. Any refunds will be credited
to your credit card account directly if a credit card was
originally used for payment. If a cash payment was made the
refund will be deposited directly into your bank account,
if an overseas bank account is used the applicable banking
charges will be deducted from your refund amount.
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Q:
7. How long does it take to process a refund after
cancellation of my flight
A: WHOSE Travel makes every effort to process your
refund as quickly as possible. The refund process time varies
depending on which airline you purchased your ticket from
but generally takes from 4 to 6 months.
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Q:
1. What are the standard procedures for airport check-in?
A: We recommend that you check-in at least 2 hours prior
to flight's departure for international travel and 60 minutes
prior to flight's departure for domestic travel.
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Q:2
What documents and documentation is required for my travel?
A: You will need to present your passport and paper
ticket at the airline check-in counter to obtain your boarding
pass. For those traveling with e-tickets we recommend that
you print a copy of your itinerary or e-ticket receipt as
the airlines may request to view it. Your
Passport must have a minimum validity of 6 months from your
return flight date, Visa or Transit visa (if applicable) to
your destination countries.
ARC
Holders: If you hold an Alien Resident Certificate
in Taiwan (ARC) then you must present this to immigration
upon your exit and entry into Taiwan.
Pregnant
women: you must check with the airlines directly
for flight bound requirements. Most airlines require medical
clearance for pregnancy of 32 weeks or more. Some countries
also have entry restrictions in placed on foreign pregnant
woman; please check with the embassy, high commission or consulate
office concerned directly.
Countries
in areas affected by Cholera, Yellow Fever, Malaria, etc.:
A vaccination certificate may be required for travel to these
countries and you are advised that Non Compliance to the applicable
entry requirements will result in denied boarding by the airline
or denied entry by the Health or Immigration Authorities.
WHOSE Travel strongly urges that you refer to World Health
Organization for general information and always check with
your doctor before embarking on your journey.
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Q:
3. Do children and infants require a passport to travel?
A: Yes they do.
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Q:
4. What is the minimum validity time required on your
passport in order to travel?
A: Your Passport must have a minimum validity of 6
months after your intended return flight date.
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Q:
5. What documents do I
have to present to the hotel on check-in?
A: You need to carry a printout or physical copy of
your hotel voucher we sent to you. The voucher is a record
of your booking and specifies the details of your reservation.
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Q:
6. What will you do with my personal information?
A:
All personal information you provide on our flight booking
form is necessary to complete your booking/s and will be provided
to the airline. As well due to upgraded security measures
imposed by authorities worldwide, Advance Passenger Information
is sometimes required during the flight booking process.
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Q:
7. Where can I find information on Travel Advisory?
A: For up-to-date travel advisory and information,
please consult your country's foreign affairs department.
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